Kitronixe consulting
Get More From the eCW System You Already Pay For.
Many practices invest heavily in eClinicalWorks but use only a portion of the functionality available within their contracted products. Kitronixe Consulting helps practices audit, optimize and streamline their eCW environment - identifying workflow gaps, underused functionality, reporting opportunities, configuration issues and processes that can be improved.
- 22+ years of healthcare IT experience
- Deep eCW workflow expertise
- RCM A–Z experience
Are you using eCW to its full potential?
You may already be paying for the tools. The question is: are you using them?
An eCW agreement may include far more functionality than staff members use in day-to-day operations. Over time, workflows change, employees leave, new modules are purchased, new features become available and temporary workarounds can become permanent processes.
Kitronixe evaluates how the environment is being used today against the functionality available to the organization, and identifies practical opportunities to simplify workflows, improve adoption, strengthen reporting and reduce unnecessary manual work.
Sample assessment view
See the optimization opportunities in your eCW environment
Our audit reviews your current configuration, workflows and product utilization to identify where you may be able to simplify work, reduce manual effort and get more value from the eCW tools already available to your organization.
Optimization assessment
A fictional practice, for illustration
68%
Utilization
- Clinical workflow72%
- Front desk / scheduling61%
- Billing / RCM58%
- Reporting45%
- Patient engagement38%
- Rules & automation52%
System utilization
68%
EstimatedOf functionality reviewed
Optimization opportunities
24
ActionableFeatures, workflows and configuration
Reporting opportunities
16
High impactCustom reports and dashboards
Workflow gaps
9
Needs attentionManual or duplicated steps
Illustrative data only. These figures describe an invented practice to show the format of an assessment. They are not a Kitronixe client result, not an industry statistic and not a prediction of what a review of your environment would find.
People · process · configuration · results
Nine areas. One question: what is this system not doing for you yet?
An audit looks at these areas together, because a front-desk workaround usually shows up later as a billing problem.
eCW
Optimization
01 / 09
Clinical workflow
eClinicalWorks, eCW and healow are trademarks of eClinicalWorks, LLC. Kitronixe is an independent consulting provider and is not affiliated with, endorsed by, certified by or an authorized reseller for eClinicalWorks. What any given audit can cover depends on the products, modules and permissions in your own agreement.
The Kitronixe eCW optimization audit
A clear process from assessment to results
A structured approach to identify opportunities, prioritize improvements and help you get more from your eCW investment.
Capabilities
If it’s in your eCW workflow, we can help you optimize it.
Clinical workflow
- Provider progress note templates
- Structured documentation workflows
- Order sets
- Questionnaires
- Smart Forms
- Clinical Rule Engine
- Clinical alerts and decision-support configuration
- Provider preference optimization
- Nursing and MA workflow optimization
- Visit-type workflow design
- Clinical data capture
- Documentation efficiency
Front desk and patient access
- Scheduling workflow
- Registration workflow
- Eligibility workflow
- Referral workflow
- Prior authorization workflow
- Appointment types
- Resource scheduling
- Patient communication workflows
- Check-in and check-out optimization
Billing and RCM
- Billing Rule Engine
- Claim workflow optimization
- Charge capture workflow
- Billing workflows
- A/R workflow
- Denial workflow
- Work queue configuration
- Payment workflow
- Claim status workflow
- Coding workflow
- Operational billing dashboards
Reporting and business intelligence
- Custom reporting
- eBO and reporting optimization, where applicable
- Operational dashboards
- Revenue-cycle reporting
- Productivity reporting
- Clinical reporting
- Management reporting
- Custom data analysis
- Scheduled reporting
- Workflow monitoring
healow and patient engagement
- Configuration and optimization support for the healow products in your agreement
- Patient engagement workflows
- Portal adoption
- Digital intake
- Patient communication
- Appointment communications
- Other enabled healow workflows
Rules and automation
- Clinical Rule Engine
- Billing Rule Engine
- Workflow rules
- Alerts
- Automated actions
- Operational routing
- Task and work queue logic
- Notification workflows
Operational dashboards
Turn work queues into operational command centers
A properly designed work queue can give teams visibility into outstanding work, priorities, ownership and follow-up. Kitronixe can help practices design dashboards and queues around their operational workflows instead of relying on disconnected spreadsheets and manual lists.
Work queue dashboard
Choose a queue to see what is in it
Unworked claims
142 items
| Work | Owner | Age |
|---|---|---|
| Claims awaiting first review | Billing | 0–2 days |
| Claims held for missing modifier | Coding | 3–5 days |
| Claims held for provider query | Provider | 6+ days |
Illustrative work queue view. The counts, amounts and trends are invented to show how a queue-based dashboard can be organized. They do not describe a Kitronixe client.
Custom reporting
Turn your eCW data into operational intelligence
Standard reports do not always answer the operational questions practice leaders need answered. Kitronixe helps practices design reporting and dashboard solutions around revenue cycle, clinical operations, productivity, patient access and management needs.
- Revenue cycle dashboards
- Provider productivity
- Appointment and scheduling analysis
- Eligibility monitoring
- Authorization tracking
- Denial analysis
- A/R ageing
- Outstanding documentation
- Staff productivity
- Clinical workflow reporting
- Management scorecards
- Custom operational reporting
Illustrative example
What you own → what you use → what you could be using
Many organizations have access to more functionality than they use consistently in day-to-day operations.
- Functionality available
- Current adoption
- Potential opportunity
Clinical workflow
Available 100%
In use 62%
Opportunity 38%
Illustrative example only - demonstration values for an invented organization, not an industry statistic. What is actually available to you depends on your eCW agreement, the products and modules you have purchased and enabled, your configuration and your permissions. An audit establishes that first; it is never assumed.
Typical impact areas
From manual workarounds to optimized workflows
Optimization can help simplify manual work, improve operational visibility and encourage more consistent use of the functionality already available to the organization.
Reduce manual work
Fewer spreadsheets, duplicated steps and unnecessary workarounds.
Improve workflow efficiency
Better alignment between clinical, administrative and billing processes.
Greater visibility
Dashboards, reporting and work queues designed around operational needs.
Stronger system adoption
Help teams use the functionality available to them more consistently.
Better standardization
Repeatable workflows instead of individual workarounds.
RCM A–Z
Technology optimization meets revenue-cycle expertise
Kitronixe is not limited to system configuration. Our consulting perspective includes the full revenue cycle, so technology and workflow recommendations are considered in the context of real billing operations.
- Eligibility
- Prior authorization
- Coding
- Charge capture
- Claims
- Rejections
- Denials
- Payment posting
- A/R
- Underpayments
- Patient balances
- Reporting
- Revenue intelligence
340B reporting & data support
Kitronixe can support approved 340B reporting, data preparation and operational reporting workflows based on the organization's program needs, data availability and applicable processes.
This is reporting and data support. Kitronixe is not a 340B administrator, does not provide legal or compliance advice, and does not certify or guarantee compliance.
Who this is for
Wherever the system and the way you work have drifted apart
- Practices that recently implemented eCW
- Practices that have used eCW for years
- Organizations adding providers or locations
- Multi-location groups
- Practices with heavy manual workflows
- Organizations using spreadsheets outside eCW
- Practices with reporting gaps
- Organizations that purchased new modules
- Teams experiencing workflow friction
- Practices preparing for growth
Does this sound familiar?
Things practices tell us before an audit
We know eCW can do more, but we don't know how.
Our staff uses spreadsheets because our workflows don't give them what they need.
Different departments use completely different processes.
We purchased modules that are barely being used.
Our reports don't answer management's questions.
We have too many manual follow-up processes.
Employees learn workarounds instead of standardized workflows.
We don't know whether we're using the functionality included in our eCW agreement.
We need better dashboards and operational visibility.
We need someone who understands both the system and the revenue cycle.
Scoped engagements
Specialized optimization without building an internal eCW team
Complex EMR optimization projects can require significant consulting time, technical expertise, workflow analysis and staff coordination. Kitronixe offers scoped consulting engagements based on the organization's actual needs, rather than forcing every practice into the same package.
Common questions
eCW optimization, answered plainly
What does an eCW optimization audit include?
A review of how your environment is configured and how each team uses it: clinical documentation, front desk and patient access, billing and RCM workflows, work queues, rules, reporting and any engagement tools in use. The output is a prioritized list of improvements with the reasoning behind each, which you can act on with your own team or with Kitronixe.
Can you review our current eCW configuration?
Yes. The review works within the access your organization grants, and looks at settings, preferences, templates, rules and workflow configuration against how the practice actually operates.
Can you help determine whether we are using the functionality available in our eCW products?
Yes - this is often the starting point. What is available to you depends on your agreement, the products and modules you have purchased and enabled, and your permissions, so the audit establishes that first rather than assuming it.
Can you configure provider note templates?
Yes. Kitronixe can help design and configure progress note templates and structured documentation workflows around how your providers work, within the configuration access your organization provides.
Can you help build order sets and questionnaires?
Yes, including order sets, questionnaires and Smart Forms, designed around the visit types and data your practice needs to capture.
Can you assist with Clinical Rule Engine workflows?
Yes. Kitronixe can help design and configure clinical rules, alerts and decision-support logic. Clinical content and thresholds are always decided by your clinicians - the work is the configuration, not the clinical judgement.
Can you help with Billing Rule Engine configuration?
Yes, including billing rules that catch predictable errors before a claim leaves the practice, set up around the patterns your own denials and rejections show.
Can you help with Work Queues and dashboards?
Yes. Work queues and operational dashboards can be designed around ownership, priority and follow-up, so outstanding work is visible without a separate spreadsheet.
Can you help optimize healow products we already use?
Where healow products are part of your agreement and enabled for your organization, Kitronixe can help configure and optimize the related workflows - portal, digital intake and patient communication among them.
Do you offer custom reporting?
Yes. Kitronixe designs reports and dashboards around the operational questions your leadership actually asks, across revenue cycle, clinical operations, productivity and patient access, using eBO and reporting tools where they are available to you.
Can you help with 340B reporting?
Kitronixe can support approved 340B reporting, data preparation and operational reporting workflows, based on your program needs and the data available. It is reporting and data support only: Kitronixe is not a 340B administrator, does not provide legal or compliance advice, and cannot certify or guarantee compliance.
Do you provide ongoing eCW optimization support?
Yes. Workflows change, staff change and new functionality becomes available, so ongoing support is offered as a scoped engagement based on what your organization needs.
Can you provide RCM services in addition to eCW consulting?
Yes. Kitronixe provides revenue-cycle services from eligibility through A/R, underpayments and reporting, so system recommendations can be made in the context of how your billing actually runs.
Your eCW system should work for your practice—not the other way around.
Let Kitronixe review your workflows, identify optimization opportunities and help you get more value from the technology your organization already uses.
Request an audit
Tell us about your environment
A few details so a consultant can scope the conversation. Nothing here needs patient information, and please do not include any.
eClinicalWorks, eCW and healow are trademarks of eClinicalWorks, LLC. Kitronixe is an independent consulting provider and is not affiliated with, endorsed by, certified by or an authorized reseller for eClinicalWorks.